For four consecutive years, HandsOn Fleet has been an indispensable tool for fleet managers and dispatchers at AST – the public transport operator in Sicily. Operating more than 500 buses, Azienda Siciliana Trasporti S.p.A relies on HandsOn’s vehicle telematics solution installed onboard every bus so as to achieve total control over its operations.
HandsOn Fleet has been helping AST to improve the overall customer service by monitoring delays, irregularities and other incidents that might affect the overall transport service given to any passenger. By mapping all the bus stops around all of Sicily and inserting all the routes, HandsOn Fleet generates exception reports on a daily basis highlighting irregularities such as:
- Overall delays
- Skipped stops from designated bus stops
- Actual distance covered by every bus for every route versus estimated kilometers of that route
Backed up by HandsOn’s 24/7 support centre, AST has successfully fixed many inconsistencies. It has managed to create a tighter and safer schedule that will make the lives of drivers and passengers easier. For the last 3 years, the overall usage has gone up by 23% since the service has improved drastically. WIth this track record, it is very likely that people will continue to use public transportation services and the wheels on the bus will indeed keep on turning..all through the town!
Through its subsidiary in Italy, HandsOn Italia SRL, HandsOn Systems has managed to become one of the market leaders when it comes to GPS tracking, vehicle telematics and fleet management. AST is now upgrading HandsOn Fleet by integrating in-vehicle cameras, passenger counters and on-board WiFi. For more information visit http://www.aziendasicilianatrasporti.it